Terms & Conditions



These terms and conditions apply to the use of thecardboardcutoutcompany.co.uk and thecardboardcutoutcompany.com websites. By accessing this website and/or placing an order with The Cardboard Cutout Company, you agree to be bound and accept these terms and conditions (The Conditions).

Please note, these terms and conditions can potentially change at any time, without warning and it is up to you to check these terms and conditions regularly before ordering products in case there are any changes. If you do not agree with the terms and conditions set out below, you should not use or access The Cardboard Cutout Company website.

About The Cardboard Cutout Company:

The term ‘The Cardboard Cutout Company,’ ‘thecardboardcutoutcompany.co.uk’, ‘thecardboardcutoutcompany.com’ ‘us’ or ‘we’ refers to the owner of the website whose office address is Unit 1, Lord’s Farm, 50 Long Lane, Aston End, Stevenage, Hertfordshire SG2 7HD. The term ‘you’ refers to the user or viewer of our website. If you have any queries relating to our terms and conditions, please contact us by telephone on 07923 033 682 or email before placing an order.

By placing an order through our site, you warrant that:

a ) you are legally capable of entering into binding contracts; and

b ) you are at least 18 years old.

We must receive payment of the whole of the price for the goods that you order before your order can be accepted.

After placing an order, you will receive an e-mail from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a product. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an e-mail that confirms that the product has been dispatched. The contract between us (Contract) will only be formed when we send you the Dispatch Confirmation and the Contract will relate only to those products whose dispatch we have confirmed in the Dispatch Confirmation.

Please note that customs or duty charges may apply to non-UK deliveries. These charges are the customer’s responsibility.

Governing Law and Jurisdiction: While we accept orders from within and outside the UK we will only accept orders on the basis that you are agreeing to these terms and you are bound exclusively by the courts of England and Wales.

Changes to these Terms and Conditions: No other terms or changes to the Terms and Conditions shall be binding unless agreed in writing signed by us.

Pricing and Availability: The prices of the goods are those specified on our web site. There will be an additional charge for delivery, unless otherwise specified. Orders are subject to availability. In the unlikely event that the goods are unavailable, the customer will be notified by email. Price and availability information is subject to change without notice.

The price of the products and our delivery charges will be as quoted on our site from time to time, except in cases of obvious error.

If there is a pricing error and it is obvious and unmistakeable and could have reasonably recognised by you as an error, we do not have to provide the products to you at the incorrect (lower) price.

Image Rights and Permissions

It is the full responsibility of the customer to make sure that they have full permission to send and reproduce any images that they send to us. The Cardboard Cutout Company strictly accept no responsibility for any offence that may be caused by the creation of the cutout and will not be held responsible or liable in any form for the reproduction of the images sent by the customer. The customer accepts full liability for disclosing, reproducing and transferring the images or photos. Under no circumstances will The Cardboard Cutout Company be held accountable for the possession of the image or reproduction of it. By sending us a photo you are agreeing that you have the right to distribute the photo.

Delivery: The Cardboard Cutout Company will deliver the goods ordered to the delivery address supplied by the customer. Standard orders will be despatched within 14 days. Express UK delivery orders will be despatched within 3 working days via 24 hour delivery. Despatch of goods constitutes fulfilment of contract. All cardboard cutouts are non-returnable and non-refundable. It is the customer’s responsibility to notify us of any changes within a 24 hour period of placing their order. 

Returns & Refunds

At The Cardboard Cutout Company, we take great pride in making and keeping our customers completely satisfied with our products. However, if you are in any way dissatisfied with your purchase then please contact us so we can work together to resolve the issue. Should you decide to cancel your order for any reason, we do not offer refunds if work has been carried out to create your order. In cases where we have dispatched your goods and delivery has been attempted on more than one occasion, additional delivery charges may apply.

We do not offer refunds for goods arriving damaged and will only reproduce goods that are damaged if they are signed for as ‘damaged’ on the courier’s delivery note copy. We also request that customers notify us within 24hrs of receiving their order should they not be satisfied with their order, and we will require a photograph of the damaged goods to be sent to us. We may also require the goods to be returned to us for inspection. Goods must be returned within 48 hours of receipt along with a valid tracking number.

We do not offer refunds or provide replacement reprints where the colour accuracy of the prints we supply are not acceptable to the customer unless we have prior agreement to match to a sample print which the customer provides.

Returns to be sent to:

The Cardboard Cutout Company
Unit 1 Lord’s Farm
50 Long Lane
Aston End


Copyright & Intellectual Property

All the information, data, text, graphics, links or computer code published on, contained or available on this website (the “Material”) are the copyright of The Cardboard Cutout Company. Unauthorised use of the Material including the production, storage, modification, distribution or republication without the prior written consent of The Cardboard Cutout Company or, where applicable, the respective copyright owner(s) is prohibited. The names and logos of The Cardboard Cutout Company and all related products and service names, design marks and slogans are the trade names, service marks or trade marks of The Cardboard Cutout Company and may not be used without the prior consent of The Cardboard Cutout Company.

Colour Reproduction

Whilst every care has been taken to represent the colours of the supplied photos and images there may be slight variations when printed. We make every effort to ensure we provide as accurate a reproduction as possible.


The Cardboard Cutout Company hereby, to the fullest extent permitted by law, disclaims all warranties and conditions with regard to the Material and any goods and services supplied in relation to this website, whether expressed or implied or statutory (including all implied warranties and conditions of the merchant ability and fitness for a particular purpose). In no event that The Cardboard Cutout Company be liable for any indirect, punitive, special, incidental or consequential damages whatsoever even if The Cardboard Cutout Company has been advised of the possibility of damages including, without limitation, damages for loss of use, data or profits arising out of or in any way connected with the use or performance of this website, interruptions or delays to this website, the provision of or failing to provide services, or for any information, material, goods and services obtain through this website or otherwise arising out of the use of this website, whether based on contract, tort or otherwise to the fullest extent permitted by law.

Invalidity of Terms and Conditions

If for any reason part of these terms and conditions are unenforceable; the validity of the remaining terms and conditions will not be affected.

Privacy Policy

Here at The Cardboard Cutout Company we understand the importance of your privacy, this is why we will treat all of your personal information as confidential. The Cardboard Cutout Company fully complies with all applicable UK Data Protection and consumer legislation laws. We will not disclose any of your information to third parties unless required to do so by law. Cookies are used on this shopping site but only to keep track of the contents of your shopping cart once you have selected an item. You acknowledge and agree to be bound by the terms of our privacy policy.

Payment Policy

All credit and debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us or if your card has been used fraudulently The Cardboard Cutout Company will not be liable for any delay or non-delivery.


We do not accept any liability for any errors or omissions that may be present on our website. We reserve the right to change prices, information, specifications and descriptions of listed goods at any time and without prior warning. These terms and conditions, together with our current website prices, delivery details, contact details and privacy policy set out the whole of our agreement relating to the supply of the goods to you by us. Nothing said by any person on our behalf should be understood as a variation of these terms and conditions or as an authorised representation about the nature or quality of any goods offered for sale by us. Save for fraud or fraudulent misrepresentation, we shall have no liability for any such representation being untrue or misleading. Our liability for losses you suffer as a result of us breaking this agreement including deliberate breaches is strictly limited to the purchase price of the Product you purchased and any losses which are a foreseeable consequence of us breaking the agreement. Losses are foreseeable where they could be contemplated by you and us at the time your order is accepted by us.