Delivery and Returns

Delivery

Standard orders will be sent out within 10 working days although we always aim to deliver as soon as possible. Express UK delivery orders will be despatched within 3 working days via 24 hour delivery.

All cutouts are non-returnable and non-refundable. It is your responsibility to notify us of any changes within a 24 hour period following placement of your order.

Delivery Prices

United Kingdom: £12.00

Zone 1: £38.00
Belgium, Guernsey, Ireland, Jersey, Luxembourg, Netherlands

Zone 2: £38.00
France, Germany, Monaco

Zone 3: £40.00
Austria, Denmark, Finland, Italy, Portugal San Marino, Spain, Sweden, Vatican City

Zone 4: £45.00
Andorra, Bulgaria, Croatia, Czech Republic, Estonia, Greece, Hungary, Latvia, Lithuania, Poland, Romania, Slovakia, Slovenia

Zone 5: £48.00
Gibraltar, Liechtenstein, Norway, Switzerland

Rest of the world: £58.00

Express UK delivery: £32.00

Please Note: Costs are based on the weight and dimensions of a single package. If you want to buy more than one unit please contact us for delivery costs. If the shipping cost is above this amount we will contact you. We do advise that you order well in advance as we cannot guarantee the delivery time and cannot take responsibility if orders take longer to arrive.

Returns

At The Cardboard Cutout Company, we take great pride in making and keeping our customers completely satisfied with our products. However, if you are in any way dissatisfied with your purchase then please contact us so we can work together to resolve the issue. Should you decide to cancel your order for any reason, we do not offer refunds if work has been carried out to create your order. In cases where we have dispatched your goods and delivery has been attempted on more than one occasion, additional delivery charges may apply.

We do not offer refunds for goods arriving damaged and will only reproduce damaged goods if they are signed for as ‘damaged’ on the courier’s delivery note copy. We also request that customers notify us within 24hrs of receiving their order should they not be satisfied. We will require a photograph of the damaged item to be sent to us. We may also require the goods to be returned for inspection. Goods must be returned within 48 hours of receipt along with a valid tracking number.

We do not offer refunds or provide replacement reprints where the colour accuracy of the prints we supply are not acceptable to the customer unless we have prior agreement to match to a sample print which the customer provides.

All enquiries regarding returns should be made to info@thecardboardcutoutcompany.co.uk or 07923 033 682.